The customized jewelries are made of solid gold and solid silver. No returns on customized jewelries.
Return policy: No returns or exchange on used items.
Shipping policy: We will ship your items within 3 working days and deliver to your provided address within 7-14 working days from the shipment day, if you are within Europe. Rest of the world has a delivery time of 14-20 days depending on the size of your order. We do not pay the shipping cost for return items. If the customer want to change jewelry we do not pay for the shipping cost. If customer provide us with wrong adress when placing the order and we have to ship the order a second time the customer are responsible for the shipping cost which is an amount of 13€. You can only cancel your order within 3 days, no returns on bought item.
We are available answering questions from Monday to Thursday.
Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.